Many businesses have poured millions into AI, only to walk away with broken promises and frustration. That’s why this conversation with Miratech’s Erik Delorey is a must-watch for every CX leader. If your AI strategy isn’t outcome-driven, it may already be heading for disaster.

In this exclusive CX Today interview, Erik shares sharp insights and battle-tested advice on avoiding the biggest AI pitfalls in customer experience.

Key Takeaways

Why bad data = bad outcomes (and how to fix it)
The broken buying process behind AI tech regret
Why legacy coding mindsets clash with the LLM era
How to redefine “done” in AI projects
Building safe-to-fail innovation zones for AI

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The future of CX belongs to those who master AI. Are you ready to course-correct your strategy before it’s too late?

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