Helping the SaaS Industry Grow Better, Faster, Safer with Andrew Davies, CMO at Paddle
Oct 2, 2023
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Andrew Davies, CMO at Paddle, discusses the power of data for fintechs, understanding target markets, conducting quality market research, building a pipeline that serves sales, sales led vs sales and product led strategies, varied content strategies, getting valuable results and feedback, and frictionless selling.
Paddle emphasizes the importance of deeply understanding their target customers and regularly engaging with them to refine their marketing strategy.
Paddle differentiates itself by investing in high-quality and valuable content, including podcasts, videos, and written content.
Deep dives
Paddle's Chief Marketing Officer discusses their product and target customers
Andrew Davies, CMO of Paddle, shares insights into their target customers, which range from small SaaS businesses to larger enterprises. Paddle provides a complete payment solution that solves payment and tax compliance issues for SaaS companies. They aim to remove complexity and risk for their customers by operating as a merchant of record, taking legal liability and title for each sale. Paddle recently launched a major update to their core product, focusing on an API-first billing platform that allows for frictionless self-serving. Additionally, Paddle plans to expand their product offerings through partnerships, acquisitions, and providing more value to their customers through helpful content and insights.
Building a strong marketing strategy and customer understanding
Andrew emphasizes the importance of deeply understanding the target customer and the market opportunity. He suggests conducting customer research, gathering insights, and regularly engaging with customers to refine the marketing strategy. At Paddle, they take a customer-first approach and strive to be the most helpful brand in SaaS by providing valuable content, research reports, webinars, and podcasts. Andrew highlights the significance of aligning marketing and sales teams towards generating qualified meetings and building pipeline. He also encourages experimentation and constant learning to validate assumptions and gather valuable insight.
Creating quality content and building brand and demand
The conversation delves into the importance of producing high-quality and valuable content. Paddle differentiates itself by investing in content creation that goes beyond typical B2B approaches. They focus on providing insightful, educational, and entertaining content through podcasts, videos, written content, and more. Andrew shares examples such as a behind-the-scenes documentary of an acquisition, a video campaign showcasing their ability to solve payment and compliance issues globally (including space), and episodic content offering pricing insights. Paddle aims to combine brand and demand efforts to create a strong impact, generate pipeline, and build brand recognition.
Future plans for Paddle: Frictionless platform, expanded product offerings, and industry support
Paddle has recently launched a major update to their core product, making it more frictionless for customers to self-serve and transact globally. They plan to further expand by offering additional products and services, potentially through partnerships or acquisitions. Paddle also focuses on being the go-to resource in the industry, providing data-backed advice, courses, accelerator programs, and events to help SaaS founders scale their businesses. While economic factors may impact growth, Paddle aims to be wise in their forecasting and continue serving their customers in the best possible way.
In the latest episode of The Fintech Marketers and Leaders Podcast, host Shameer Sachdev sits down with Chief Marketing Officer at Paddle. Founded in 2012, Paddle takes a “do it for you” approach to handling billing, payments, invoicing, tax and compliance for over 5000 software companies and has since raised $200m at a $1.4bn valuation and acquired subscription metrics firm ProfitWell.
Andrew’s significant experience shaping fast-growing B2B tech businesses, having co-founded B2B personalisation platform Idio - acquired by Insight Partners in 2019 - and serving as VP of Corporate Marketing at digital experience tool Optimizel makes this episode of The Fintech Marketers and Leaders Podcast particularly insightful.
Join Shameer and Andrew as they dive into: 👉The power of data for fintechs
👉The importance of understanding your target market
👉Conducting quality market research
👉Building a pipeline that serves your sales team 👉Sales led vs sales and product led strategies
👉Having a varied range of content in your strategy
👉How to get results and feedback that matters
👉Frictionless selling
Don't forget to subscribe to The Fintech Marketers and Leaders podcast so you never miss an episode!
The FML Podcast is brought to you by Growth Gorilla. To find out how our marketing experts can boost your fintech’s growth, head to “growthgorilla.co.uk”. And make sure to search for “the fml podcast” in Apple Podcasts, Spotify, or anywhere else podcasts are found. Don’t forget to click follow to ensure you don’t miss any future episodes. On behalf of the team here at Growth Gorilla, thanks for listening.
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