Providing amazing hospitality for the guests in your shop does not have to be complicated. Today's guest, Philip Paul Turner, Manager at Sunergos Coffee, shares his 3 step approach to providing great hospitality that has become his mantra to the staff at his shop and it can transform the way you welcome people into your space. I get to work with Philip and see him put these principles into action very day and can vouch for their effectiveness. I truly know of no better example of genuine and contagious hospitality than Philip so it was great to get him to dive into the things and inspire us to achieve simple, powerful hospitality.
Enjoy!
Links:
Setting the Table - Danny Meyer
www.sunergoscoffee.com
www.keystotheshop.com
Keys To The Shop : Equipping Coffee Shop Leaders