Nothing is the same in this Jolty world, but some things are more shocked-to-the-roots than others. This Christmas will no doubt be unlike anything we have ever seen. We won't be able to gather in the same way. We'll be carrying our reactions to COVID-19, and the new behaviors we developed, into a season which is all about ritual and nostalgia. It's a fascinating collision between a past filled with experiences we want to remember, and a present burdened with moments we want to forget. Jim McCann, Founder and Chairman of 1-800-Flowers, joins us as we look through our futurist lenses and imagine what Jolt-mas will be like across many dimensions. Of course, thinking about Christmas is also thinking about how we start 2021 - with what mix of fear, hope, and uncertainty.