The Tech Leaders Podcast #121: "People, product, process, platform" - Cindy Turner, Chief Product Officer at Worldpay
13 snips
Oct 31, 2025 
Cindy Turner, Chief Product Officer at Worldpay, shares her extensive background in payments with stints at Visa, JP Morgan, and PayPal. She discusses Worldpay's focus on global acceptance and modular optimization in payments. Cindy delves into how stablecoins can streamline international transactions and envisions personal shopping agents becoming mainstream. She highlights the importance of leadership that empowers teams and also reflects on the balance between agility and control in large organizations, especially regarding emerging technologies like AI.
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Push Ownership Down The Organization
- Push decision-making down so direct reports own product visions and execution.
- Support them with resources, stakeholder influence, and remove blockers to scale ownership.
Inside The Apple Pay Launch
- Cindy recalled working on Apple Pay at Visa and designing network tokenization for the launch.
- She described syncing issuers, acquirers and merchants under strict NDA to enable Apple Pay.
Controls Enable Safe Scale
- Embedding controls and a risk mindset enables operating at scale rather than only slowing you down.
- Designing for failure modes from day one reduces costly incidents when volume grows.