Revisiting: Steve Blank and Intercom's Des Traynor | Customer Research

Topics covered in this episode

• The relationship of the customer and product

• The shift in the market in relation to customer research

• How data plays into the market

• An introduction to customer research

• Understanding qualitative customer research

• Understanding quantitative customer research

• Frequent objections to data collection and rebuttals

This is a ProfitWell Recur production—the first media network dedicated entirely to the SaaS and subscription space.