885: Pedro Shanahan - How to Get the Most Out of Front Line Staff Positions

With excitement allow me to introduce to you today's guest, Spirit Guide, Growth Support Manager and career Barback at Pouring with Heart, Peter (a.k.a. Pedro) Shanahan.

Pedro Shanahan had about 10 years of experience working in bars before joining the team at all Seven Grand Whiskey Bar in Downtown Los Angeles, a Pouring With Heart bar concept. Pedro joined the team as a barback, and even though he excelled and was offered a bartender position he chose to remain in his supportive role. However, he would take his support far beyond the expectation of a typical barback. Pedro took it upon himself to learn all he could about whisky, and he would take this knowledge and share it with his coworkers and patrons, earning him the title of "Spirit Guide". His passion for learning and sharing knowledge about spirits led to Seven Grand's "Whiskey Society" A community for whiskey enthusiasts in LA. This effort led to the formation of the Spirit Society Podcast. On top of this, Pedro spearheaded the Pouring with Heart's Wellness Program, where he encourages other team members to meet around their shared wellness interests. Today, Pedro's focus is on being the Growth Support Manager for Pouring With Heart, where he helps team members achieve their life and career goals through the framing of the Pouring With Heart organization.

https://www.youtube.com/watch?v=LpFlGKgWWQM

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Show notes… Calls to ACTION!!!

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Favorite success quote or mantra:

• "Persistence and energy overcomes all."

In this episode with Pedro Shanahan we will discuss:

• Combating hate with love
• Failing forward
• Your culture and defining it
• The importance of tracking "giveaways" or "promotions"
• What is "heads up bartending"?
• Reading body language/alternative forms of communication
• Scaling culture

Today's sponsor:

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Contact info:

Email: pedro@pouringwithheart.com

Instagram: @pouringwithheart

Thanks for listening!

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Huge thanks to Pedro Shanahan for joining me for another awesome episode. Until next time!

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