APQC CEO Carla O’Dell talked with Louis Richardson as part of the “Big Thinkers, Big Ideas” interview series. An IBM storyteller and enthusiast, Richardson meets with clients and partners worldwide and shares how “social smarter work” can deliver real business results. With more than 30 years of experience in the collaboration and document management industry, he has served in sales, support, consulting, and document production management positions. From this perspective, Richardson shared with O’Dell how he has seen knowledge and information management approaches change, and most rapidly in the past several years.

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