#194: How Clackamas CC Protected 10,000 Students + [Case Study] Texas A&M's Digital Transformation with Omnissa [EDUCAUSE 2024]

#194: How Clackamas CC Protected 10,000 Students + [Case Study] Texas A&M's Digital Transformation with Omnissa [EDUCAUSE 2024]

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Featuring:

Saby Waraich, CIO/CISO, Clackamas Community College

Wayne Bridges, Senior Solutions Engineer, Omnissa

What You'll Learn:

How Clackamas CC executed a 72-hour ransomware response protecting 10,000 students using out-of-band communication and multi-agency coordination

How Texas A&M transformed their digital experience from 15+ logins to a unified portal while preserving school-specific branding

The CARES framework (Communication, Adapt, Relationships, Empowerment, Stay Calm) for leading through complex transformations and crises

Strategies for using AI to enhance IT support through automated ticket analysis and phishing detection

The Purple Cow leadership approach for building positive team culture in higher education IT

Timestamps

(01:00) Guest Introductions: Saby Waraich & Wayne Bridges

(03:00) The CARES Framework Origins

(05:00) Ransomware Response at Clackamas CC

(08:00) Texas A&M's Digital Experience Transformation

(12:00) Purple Cow Leadership Framework

(16:00) Digital Branding in Higher Education

(21:00) AI Initiatives in Higher Ed IT

(26:32) "Big Fan of Andrea Bollinger, Vice Provost and CIO, Oregon State University"

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