074 – It’s not how good you say you are

Discover how a receptionist's communication style can impact customer trust and influence sales outcomes. Learn about a London real estate firm's strategy that boosted sales by 15% through positive framing. Dive into research-backed insights on effective communication and storytelling in business. Explore how simple narratives can foster connections and enhance workplace culture. Plus, uncover the link between storytelling, innovation, and leadership to spark your creativity in any organization.