JAMA+ AI Conversations Patient Satisfaction With AI-Generated Responses
Jan 31, 2025
Eleni Linos, a prominent dermatologist and epidemiologist at Stanford, shares insights from her recent research on patient satisfaction with AI-generated responses to clinician messages. The conversation reveals that patients often prefer AI for its efficiency over human replies, highlighting a potential shift in healthcare communication. They also discuss how AI can help reduce clinician burnout while balancing patient expectations. Eleni emphasizes the importance of integrating AI responsibly to ensure transparency and compliance in medical interactions.
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Patient Satisfaction with AI Responses
- Patients preferred AI-generated responses over clinician responses.
- This was surprising, as many fear doctors not paying attention via digital communication.
Response Length and Satisfaction
- Patients liked longer clinician responses, but length wasn't correlated with AI response satisfaction.
- This might be because clinicians write shorter responses due to time constraints, while AI can be more thorough.
Using AI in Healthcare
- Understand your health system's secure AI resources for patient communication.
- Familiarize yourself with and use these private, HIPAA-compliant models to enhance messaging and efficiency.