Understanding Patient Preferences

The study focused on patient-clinician communication, emphasizing how patients perceive responses from both doctors and AI-generated messages. Results indicated that patients expressed greater satisfaction with responses generated with the assistance of AI, which was unexpected given common concerns about technological detachment in healthcare. The research aimed to explore patient desires for information and their comfort level with AI interaction, highlighting that AI can not only increase responsiveness but also enhance the perceived quality of care. This finding underscores the potential of AI to support clinicians in providing more comprehensive responses without sacrificing patient satisfaction.