Vivek Kumar, Director Of CX Innovation & Strategy, Oracle Corporation, discusses the integration of generative AI into enterprise solutions, with a focus on its transformative impact on customer experience and CRM systems. He highlights Oracle's decade-long journey with AI, the evolution of agentic workflows, and the challenges and opportunities in AI adoption.

In this episode of The Brave Technologist Podcast, we discuss:

• How generative AI is transforming enterprise solutions, automating processes, and enhancing productivity.

• Strategies for overcoming resistance to AI within organizations.

• Oracle’s innovative use of agentic workflows for dynamic decision making and complex business automation.

• The critical role of user experience and collaboration with developers and customers in driving successful AI adoption.

• The importance of continuous learning and adaptation as AI reshapes the future of enterprise and customer experiences.

The views expressed in this podcast are of Vivek's and do not necessarily represent Oracle.

Guest Bio: Vivek Kumar is Director of CX Innovations and Strategy at Oracle. He is based in Austin, Texas and has spent the past 18 years working in the CRM industry.  He has been awarded 5 patents and has filed another 15 patents in the area of CRM automation, generative AI, and agentic workflows. In his early career, Vivek was an evangelist for developer productivity, and tooling to help speed development and delivery of enterprise solutions. Vivek was involved in early efforts to explore and democratize chatbot solutions for CRM systems at Oracle. His latest work is primarily focused on applied generative AI and agentic workflows. Today, he spends most of his time exploring the limits of genAI, working to make it practical for enterprise adoption.

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About this Show:

The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all!

Join us as we embark on a mission to demystify artificial intelligence, challenge the status quo, and empower everyday people to embrace the digital revolution. Whether you're a tech enthusiast, a curious mind, or an industry professional, this podcast invites you to join the conversation and explore the future of AI together.

The Brave Technologist Podcast is hosted by Luke Mulks, VP Business Operations at Brave Software—makers of the privacy-respecting Brave browser and Search engine, and now powering AI everywhere with the Brave Search API.

Music by: Ari Dvorin

Produced by: Sam Laliberte