The Brave Technologist

Agentic Workflow and Generative AI for Enterprises

Dec 18, 2024

Vivek Kumar, Director of CX Innovations and Strategy at Oracle, shares his extensive expertise in CRM and generative AI. He discusses how generative AI is reshaping enterprise solutions, driving automation, and enhancing customer experiences. Vivek delves into the evolution of agentic workflows, revealing their role in optimizing decision-making. He addresses AI adoption challenges, emphasizing the importance of user experience and continuous learning. With insights on overcoming resistance and collaborating effectively, he inspires organizations to embrace AI’s transformative potential.

31:25

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Vivek Kumar

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Quick takeaways

Generative AI is transforming enterprise solutions by automating complex processes and enhancing productivity, particularly in customer relationship management.

Agentic workflows, utilizing collaborative agents for dynamic decision-making, represent a significant evolution in how organizations implement AI for problem-solving.

Deep dives

Understanding Generative AI in the Enterprise

Generative AI is being increasingly integrated into enterprise solutions, moving beyond simple tasks such as email writing and content summarization to address more complex challenges. Companies are focusing on market segmentation and Salesforce automation to enhance productivity for sales representatives. By utilizing generative AI, enterprises aim to reduce the manual workload for tasks like data analysis and pipeline management, providing valuable support for decision-making processes. This shift signifies a broader trend of leveraging advanced technology to solve intricate operational issues more efficiently.

Intro

2min

Transforming Enterprise with Generative AI

17min

Balancing Customer Feedback and Product Development

2min

Navigating Dynamic Workflows and Embracing Innovation

2min

Navigating AI Adoption in Enterprises

8min

Embracing the AI Revolution: A Call to Engage

2min

Vivek Kumar, Director Of CX Innovation & Strategy, Oracle Corporation, discusses the integration of generative AI into enterprise solutions, with a focus on its transformative impact on customer experience and CRM systems. He highlights Oracle's decade-long journey with AI, the evolution of agentic workflows, and the challenges and opportunities in AI adoption.

In this episode of The Brave Technologist Podcast, we discuss:

How generative AI is transforming enterprise solutions, automating processes, and enhancing productivity.
Strategies for overcoming resistance to AI within organizations.
Oracle’s innovative use of agentic workflows for dynamic decision making and complex business automation.
The critical role of user experience and collaboration with developers and customers in driving successful AI adoption.
The importance of continuous learning and adaptation as AI reshapes the future of enterprise and customer experiences.

The views expressed in this podcast are of Vivek's and do not necessarily represent Oracle.

Guest Bio: Vivek Kumar is Director of CX Innovations and Strategy at Oracle. He is based in Austin, Texas and has spent the past 18 years working in the CRM industry. He has been awarded 5 patents and has filed another 15 patents in the area of CRM automation, generative AI, and agentic workflows. In his early career, Vivek was an evangelist for developer productivity, and tooling to help speed development and delivery of enterprise solutions. Vivek was involved in early efforts to explore and democratize chatbot solutions for CRM systems at Oracle. His latest work is primarily focused on applied generative AI and agentic workflows. Today, he spends most of his time exploring the limits of genAI, working to make it practical for enterprise adoption.

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About this Show:

The Brave Technologist is here to shed light on the opportunities and challenges of emerging tech. To make it digestible, less scary, and more approachable for all!

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Produced by: Sam Laliberte