Building Trust To Power AI Adoption

In an era where artificial intelligence dominates boardroom conversations, global supply chain leaders face a new challenge: separating hype from real, scalable value. As AI becomes an essential part of the enterprise toolkit, organizations are racing to implement it not just for efficiency, but also for empowering teams, making better decisions, and transforming entire value chains.

In this episode of Supply Chain Now, Scott Luton sits down with Anouk Schoenmakers, Managing Partner Consulting Solutions at Bluecrux, and Joy Taylor, Managing Director at alliantConsulting, to explore how organizations can move beyond the AI buzz and create meaningful, people-centered transformation across the value chain. Together, they unpack how supply chain leaders can use AI not as a shiny object, but as an enabler of better, faster, and more confident decision-making.

Anouk shares why decision intelligence is now a survival skill for modern businesses, and how companies can build the agility and mindset needed to thrive amid constant disruption.

Joy offers her perspective on change management and the human side of digital transformation, explaining why technology alone isn’t enough without trust, transparency, and a people-first culture. From decoupling data and decision flows to scaling AI adoption through trust and clarity, they explore actionable insights for leaders ready to turn transformation into lasting impact.

Jump into the conversation:

(00:00) Intro

(01:45) Meet Joy Taylor and Anouk Schoenmakers

(03:07) Personal insights and warm-up questions

(07:44) Diving into AI and supply chain

(16:37) The role of AI in decision making

(20:42) Decoupling physical and data flows

(24:08) Empowering people with AI

(27:21) Pro tip for leaders: eliminating barriers

(27:52) The forward pass analogy: embracing change

(28:51) Optimizing speed and scale in AI

(30:24) The importance of trust in AI adoption

(33:46) Change management: people first approach

(37:18) Building an AI culture

(40:18) Real-world AI success stories

(48:11) Exciting future for Bluecrux

Additional Links and Resources

• Connect with Joy Taylor: https://www.linkedin.com/in/joy-taylor-womanleader/
• Connect with Anouk Schoenmakers: https://www.linkedin.com/in/anouk-schoenmakers-45a81713/
• Learn more about Bluecrux: https://www.bluecrux.com/
• Learn more about our hosts: https://supplychainnow.com/about 
• Learn more about Supply Chain Now: https://supplychainnow.com 
• Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now  
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This episode was hosted by Scott Luton and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/building-trust-power-ai-adoption-1510