The Product Opscast Product Opscast Episode 11: Product Ops Q&A #1 with Antonia, Graham & Guest Thor Mitchell
Dec 10, 2025
In a dynamic discussion, Thor Mitchell, CPO Exec-in-Residence at Balderton Capital and former VP of Product at Miro, shares his insights on the transformative role of Product Ops. He emphasizes the necessity of leadership support for success and how Product Ops can elevate team productivity. Thor reveals how strategic processes and autonomy can lead to better product development and influence organizational culture. He also highlights the critical balance between tactical fixes and long-term strategic initiatives for product management.
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Episode notes
Product Ops Bridges Vision And Behaviour
- Product Ops links strategic vision to team behaviours and measurable outcomes.
- It should enable better decisions that drive real business results.
Measure Behavioural Change And Outcomes
- Measure product ops by changes in behaviours and outcomes, not just activity.
- Track experiment setup, customer engagement, throughput and downstream business metrics.
Unlock Productivity, Don’t Replace Leaders
- Product Ops should unlock productivity, not replace leadership coaching.
- It creates environments where people can practise best practices they otherwise couldn't.