#713: Agentic AI that improves the customer experience, with Manisha Powar, Qualtrics

Agility requires more than just speed—it demands relevance and empathy, especially when AI is stepping in to play a bigger role in the customer experience.

What if the problem isn’t that AI moves too slowly—but that it moves without context, without empathy, and without earning trust?
Today we’re going to talk about how Agentic AI is changing that—offering a way to transform experience management from reactive to proactive, and from transactional to genuinely helpful.

To help me discuss this topic, I’d like to welcome Manisha Powar, VP, Head of Product, Customer Experience Suite at Qualtrics.

About Manisha Powar

Manisha Powar is a product and business leader specialized in building B2B Enterprise SaaS Products. Passionate about incubating new products and expanding mature products into new markets/use cases. 15+ years of experience in building, growing and scaling teams of high performers to drive innovation and deliver high quality results through data-driven decision making and scrappy execution. Strong leadership track record in delivering strategies to enter new markets that have led to a billion-dollar acquisition and building out global teams to win.

Manisha Powar on LinkedIn: https://www.linkedin.com/in/pmanisha/

Resources

Qualtrics: https://www.qualtrics.com https://www.qualtrics.com

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