Customer Success Talks Operationalizing Customer Success | Rob Zambito
Welcome to another episode of "Customer Success Talks: Real Challenges, Expert Advice." Today, we're diving deep into the world of customer success with our special guest, Rob Zambito. Rob is the founder of Success Scaled, a consulting practice dedicated to helping SaaS startups build scalable, repeatable processes and operations in post-sale and go-to-market functions.
In this episode, we cover:
- Operationalizing Customer Success: Why it's crucial and how to do it effectively.
- Key Metrics: How to define and implement consistent metrics that align with both startups and established enterprises.
- Interdepartmental Collaboration: Strategies to integrate CS workflows with sales, product, engineering, and marketing teams.
- Digital Customer Success: When and how to implement digital strategies for maximizing customer engagement and satisfaction.
Don't miss Rob's anecdotes and actionable strategies that will inspire you to take your customer success operations to the next level.
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Additional Resources:
Explore our new Customer Success Talks:Latinoamerica
Listen to Alex Turkovic's podcast Digital Customer Success
The 7 pillars of Customer Success Book
Keep growing, keep learning, and let's keep improving the world of customer success. Until next time!