Rethinking your bank’s operating model: an outside-in approach

Episode 4 of ‘Banking Reinvented’ delves into reimagining banks’ operating models.

Typically, banks revolve around a core system, encompassing back-office, mid-office, and front-office layers. However, this internal focus lacks customer-centricity. Tim Rutten and Jouk Pleiter tackle the imperative task of modernizing traditional banks’ operating models in this discussion. They highlight the pitfalls of the inside-out model and propose transitioning to an outside-in approach.

Tune in to grasp how banking operating models are pivotal in fostering differentiation and driving revenue growth.

(00:00) - Welcome to the ‘Banking Reinvented’ podcast
(01:27) - Traditional banking operating models
(06:05) - Shifting to an outside-in approach
(09:04) - Reallocating investments and reducing waste
(10:19) - The role of technology in banking transformations
(17:25) - Key takeaways
(19:05) - Parallels between banking and e-commerce
(20:58) - Episode wrap-up

Curious to know more about customer-centric banking?

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-> Jouk Pleiter
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