Hari Gopalkrishnan is the Client Facing Platforms Technology executive for Bank of America Merrill. He’s responsible for leading the development of the next generation of integrated technology solutions for the company’s consumer and wealth management client-facing channels. He also manages the bank’s websites and e-commerce initiatives. Hari joins me on the podcast to talk about Erica — the firm’s AI-driven virtual financial assistant. We talk about where it’s come from and where it’s headed — with an insightful look on how customers used it during the past year. Hari describes some of the important customer-facing initiatives Bank of America has underway. Hari Gopalkrishnan is my guest today on the Tearsheet Podcast.