Gain Grow Retain Integrating Your CS Goals with Community
Oct 23, 2023
40:05
This week, Nicole Saunders, Director of Community at Zendesk talks with Jeff about how community can help bring value to the customer experience by bringing CS in as a strong content provider.
- Helps move from a transactional to a relational and learning experience
- Helps align the community around scaled ideas to create synergy and utilize tools and offerings collaboratively across the company to become more retention focused
- Helps focus on certain KPIs and metrics that other teams have so you can use the data to tell the story of the customer and the community well
--
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.