"The kind of customer centric focus, despite the industries being so different, [means] that the customer has a need for an easy to use interface and fully supported software as a service that has no downtime, because the people have no downtime either."

In this episode, I’m in conversation with Kate Allen, who is the Product Manager, PetroChemical Division for TruSolutions. Kate’s team focuses on supporting both third party and owner/operator inspections of industrial equipment, which historically has been a pen and paper process, with lots of manual reports. But in the face of staffing shortages, new tech savvy employees, and the pending retirement of aging experts, companies are transforming their inspections practices and technologies, and gaining important strategic benefits alongside proven ROI. 

"Third parties are being asked to provide the same number of inspections with a significant shortage in staffing who are qualified to do so. Both industries are facing this great changeover with all of their subject matter experts heading towards retirement age."

Kate Allen is the Product Manager, PetroChemical Division for Tru Solutions, a company that provides quality assurance software for industrial companies. Kate describes herself as ‘a wife, mother, and Petrochemical Product Manager from St. Louis, MO.’ 

"If you're not capturing your data digitally now, how do you think you're gonna throw it into this awesome 3d modeling of your entire refinery?"

Kate began her career in software over 20 years ago with a small, local start-up serving the third party recruiting market.  Since then, she has worked in a variety of industries across various platforms helping clients standardize processes, improve efficiency, and leverage data for decision making. When she's not visiting the nation's finest refineries, you can find her screaming from the sidelines at a youth sports match, or perfecting her sourdough recipe. 

"Compliance and safety are a byproduct of conducting your inspections correctly."

• LinkedIn profiles (personal, business): 

• Personal: https://www.linkedin.com/in/kate-allen-57601061/

• Business: https://www.linkedin.com/company/tru-solutions-digital/mycompany/

• Website: 

•  https://trusolutions.com/solutions/api/