Episode 67 From Local Voice to Call Center: Healthcare's Cultural Crossroads w/ Patty Hayward (Talkdesk)
Host Raj Sundar explores the potential of centralized contact centers in healthcare with Patty Hayward, the general manager of healthcare and life sciences at Talkdesk. Drawing from her extensive experience and personal stories, such as her mother's medical journey, Patty illustrates the critical need for better communication and coordination within healthcare systems. They delve into how centralization, aided by AI and modern technology, could improve patient care by offering timely, personalized interactions and addressing unmet needs in diverse communities. They also tackle how a centralized approach can respect cultural nuances and enhance health education, breaking down barriers to access and understanding.
Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen
Healthcare NOW Radio Podcast Network - Discussions on healthcare including technology, innovation, policy, data security, telehealth and more. Visit HealthcareNOWRadio.com