Becker’s Healthcare Podcast Louis DeStefano, Senior Vice President of Growth at Oscar Health
Jun 23, 2025
Discover how innovative strategies in individual health insurance can make care both affordable and high-quality. The discussion highlights Oscar Health's approach to personalized plan designs and technology-driven engagement. Learn about the impact of ICHRA on insurance affordability and member satisfaction. The conversation also delves into effective member engagement techniques and how measuring success with Net Promoter Score can transform healthcare delivery.
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Individual Insurance Market Benefits
- Oscar Health focuses solely on the individual insurance market to improve affordability and quality.
- Individual plans offer more competitive pricing and greater choice compared to traditional employer-based plans.
Technology-Driven Personalization
- Oscar leverages technology to personalize member engagement and reduce administrative burdens.
- Personalized, multi-condition plans lower costs and improve clinical outcomes for managing chronic diseases.
High Satisfaction Through Specialized Plans
- Oscar offers unique plans like Ola Oscar for bilingual Americans and multi-condition plans for COPD and diabetes.
- These specialized plans achieve very high member satisfaction, with NPS scores up to 87%.