Scrappy ABM brings a focused look at business to government—B2G in the context of an ABM program. Host Mason Cosby sits down with Michelle Hanley to map the nuances of payment processing for governments across state and local. With a finite group of agencies, shifting election cycles, and long six to 24-month timelines, buying groups change and risk aversion is real. Michelle lays out a play that flips “normal B2B” on its head: events to meet new people and get contacts, email as the day-to-day touchpoint, and webinars that are completely bottom of funnel—often a sniff test for open opportunities. Listen for practical talk on RFPs, contact harvest, segmentation by state or city, stage one opportunities, and why “if it ain’t broke, don’t fix it” still shapes adoption—while teams have to get scrappy with budget.

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👤 Guest Bio

Michelle Hanley is the Senior Manager of Demand Gen at PayIt, focused on payment processing for governments across state and local. She leads programs that rely on events, email, webinars, RFPs, and segmentation of buying groups—often by state or city—with timelines ranging from six to 24 months. Michelle highlights stage one opportunities, contact harvest, and attribution to guide spend.

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📌 What We Cover

B2G ABM focus: state and local, a finite group of agencies, and elected roles that change every 2, 4, 6, 8 years
Buying signals & timelines: RFPs, six to 18 months locally, 18 to 24 months at the state level
Channel mix that flips B2B: events to meet people and get contacts, email for nurtures and newsletters, webinars as bottom-of-funnel
“Sniff test” webinars: smaller registration but tied to open opportunities and real evaluation
Paid as air cover: paid media for awareness; content syndication for contact harvest into lead scoring and nurtures
Segmentation reality: agencies like DMV, finance, IT; buying groups differ by state and city
Success metrics in motion: stage one opportunities, the right people in system, events with the right audiences, and relationship expansion within accounts
Budget constraints: fewer campaigns, bigger impact; get scrappy and point dollars to events and webinars with attribution
Mindsets in government: risk aversion, legacy systems, and “if it ain’t broke, don’t fix it”—while newer officials expect credit card online and digital

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🔗 Resources Mentioned

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