I am Charles Schwartz Show

Think Fast, Talk Smart

10 snips
Feb 26, 2025
Matt Abrahams, a Stanford educator and communication expert, shares his insights into effective communication skills. He emphasizes that communication mastery is a learnable skill, not just a natural talent. Challenging common myths, he introduces the powerful 'What, So What, Now What' framework for structuring messages. Drawing analogies to martial arts, Matt explains the importance of practice and authentic engagement. He advocates for adapting to audience needs to foster genuine connections over striving for perfection in communication.
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ANECDOTE

Martial Arts Shaped Communication

  • Matt Abrahams has practiced martial arts since he was 13, studying many styles including Kenpo and Tai Chi.
  • Martial arts provide him a physical outlet and lessons that influence his communication teaching.
ADVICE

Three Ws Communication Framework

  • Use the "What, So What, Now What" framework to structure your communication logically and clearly.
  • This helps deliver updates, emails, and feedback with fidelity and clarity to engage your audience.
ADVICE

Avoid "Does That Make Sense?"

  • Avoid saying "Does that make sense?" repeatedly to check understanding; it may put people on the spot.
  • Instead, ask varied questions like "Did I answer your question?" to encourage genuine dialogue.
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