It’s not every day we are turning to global debt collection companies for inspiration. Today’s episode features InDebted CEO Josh Foreman. Josh had a vision for creating a customer-centric debt collection agency and the organization has more than 2,000 5-star reviews on Google. While we dig into some of the strategies and tactics that led to those reviews, this conversation largely focuses on the employee experience. In September 2021, InDebted moved to a 4-day, 32-hour work week. We provide a full roadmap for implementing the asynchronous work schedule in your organization.
Show Notes
2:51 Background on InDebted
4:39 Meeting Your Customers Where They Are
5:52 Staying Up on Consumer Trends
7:23 Giving a Debt Collector Positive Reviews?
9:38 Leveraging Technology to Deliver Customer Service
11:42 Differentiating InDebted’s Employee Experience
14:15 Piloting the 32-Hour Work Week
16:37 Countering the “Decreased Productivity” Argument
18:39 Setting Company Goals
21:43 Asynchronous Work
24:24 Balancing 32 Hours and Getting the Job Done
28:21 Pulse Checks
33:14 The Great Attraction
37:47 Remote Working Stipends
42:41 Parting Advice
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For more information on topics covered in this episode:
Connect with Josh on LinkedIn
Connect with Host, David Millay:
Connect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
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