Bhavin Shah, Co-founder and CEO of Moveworks, discusses how Moveworks makes employees more productive, overcomes corporate 'knowledge silos', and the future of work automation. They explore the transition from classical models to transformer models, building functions and models using best-in-class tools and open-source solutions, and the impact of conversational AI on collaboration and competition.
Moveworks is an AI-powered startup that offers an enterprise co-pilot solution to help employees find information and resolve issues across various business systems.
Moveworks aims to enable employees to access critical information, resolve intricate issues, and increase productivity by leveraging fine-tuned language models and automating complex tasks.
Deep dives
MoveWorks: An Enterprise Co-Pilot for Information Access and Issue Resolution
MoveWorks is an AI-powered startup that offers an enterprise co-pilot solution. Their goal is to help employees find information, resolve issues, and get help across various business systems. By leveraging fine-tuned language models, MoveWorks allows users to access and interact with data through a conversational interface. The company initially focused on IT use cases, aiming to improve service desks and make businesses more efficient. However, they have expanded their capabilities to address a wide range of internal functions and use cases. With integrations to different systems, fine-tuned AI models, and a proactive bot, MoveWorks aims to provide a comprehensive solution that generates outcomes and takes action on behalf of the business.
Harnessing the Power of Language Models and Fine-tuned AI for Business Efficiency
MoveWorks has embraced the power of language models, including BERT and GPT-2, and has built their own actioning systems to bring business value to their customers. Their AI-powered platform understands natural language and interprets user queries, allowing employees to easily access information and resolve issues. MoveWorks focuses on generating outcomes rather than mere output, ensuring that their system takes the necessary actions to address user needs. They have also developed their own creator studio, providing a low-code to no-code interface that leverages large language models to address bespoke use cases. By integrating with various enterprise systems, MoveWorks aims to streamline operations, increase productivity, and transform businesses through AI.
The Proliferation of Co-Pilot Solutions in the Enterprise Landscape
As AI-powered co-pilots gain prominence in the enterprise landscape, companies like Salesforce and Microsoft are also developing their own solutions. MoveWorks recognizes the potential for a proliferation of co-pilot offerings, with each company aiming to augment their core product offerings. While there may be competition in the market, MoveWorks positions itself as an independent and unbiased platform, serving as a central place where employees can engage and receive assistance across multiple systems. They understand that organizations may adopt various co-pilots, but consider themselves a frontline service that complements other solutions, providing comprehensive support for a wide range of use cases.
Looking Ahead: AI Transformation and Language as the New Interface
MoveWorks envisions the next three to five years as a period of AI transformation and the growing prominence of language as the new interface. They anticipate a shift towards more generative use cases, including language creation, deeper organization-wide search capabilities, and the automation of complex tasks. MoveWorks aims to enable employees to access critical information, resolve intricate issues, and increase productivity. With a strong focus on serving the needs of knowledge workers, MoveWorks plans to continue evolving and providing a platform that simplifies work processes, automates tasks, and enhances efficiency across enterprises.
With the rise of ChatGPT and other LLM-powered chatbots, there has been a gold rush to get conversational AI into enterprise. Moveworks, founded in 2016, is an enterprise AI co-pilot that helps employees find information, resolve issues, and get help across 100+ business systems.
Co-founder and CEO Bhavin Shah joined Research Radio to talk about how Moveworks makes employees more productive, how it overcomes corporate "knowledge silos" and the future of work automation.
