Restaurant Unstoppable with Eric Cacciatore 609: Jim and Kelli Laube on The Difference Between Hospitality and Service
Jim: Gratitude is the greatest of all virtues and is the cornerstone of all others.
Kelli: Everyone you meet is fighting a battle you know nothing about so be kind always.
In this episode with Jim and Kelli Laube we discuss:- Emotional intelligence
- Being mindful
- Treating guests like they matter always
- Making guests lives better through hospitality/service
- Being thankful/grateful
- Always try to grow
- RestaurantOwner.com's resources and values
- Inventory control
- The importance of leadership and culture
- The importance of knowing how to operate ALL aspect of you business from serving up through management
- Hospitality can turn a bad experience into a good experience
- Human beings as emotional beings
- Hospitality MUST expand to your servers
- Leave guests happier than how they arrived
- The importance of repeat business
- Hospitality as an infinite, free resource and how YOU MUST utilize it
- Hospitality causes your restaurant to stand out
- The "hospitality gene"
- Hiring the right people
- How to work hospitality into your staff and members of leadership
- YOU MUST show that you care about your staff on a one-on-one level
- The importance of pre-meal/pre-shift
- SMILE!!!
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Recommended Books:
Contact info:Email: jim@restaurantowner.com
Email: kelli@restaurantowner.com
Thanks for listening!Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below!
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Huge thanks to Jim Laube and Kelli Laube for joining me for another awesome episode. Until next time!
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