AI@HLTH : AI Made Human: How Sierra Helps Businesses Build Better Customer Experiences

In this episode, host Sandy Vance sits down with  Krishna Bharathala and Isaac Gateño, members of the Agent Development team at Sierra, to explore how companies can confidently take their first steps into the world of artificial intelligence. Sierra helps businesses build better, more human experiences with AI, and this conversation pulls back the curtain on what that really looks like.

If you’ve ever wondered where to begin with AI adoption, how to overcome common barriers, or what kind of impact AI can have on your organization, this episode is packed with insights. Krishna and Isaac share practical strategies, explain how Sierra tackles real-world challenges like interoperability and security, and highlight ways companies can measure AI success.

Whether you’re curious about streamlining manual processes, building customer trust, or simply trying to understand the baseline knowledge your team needs to get started, this episode will give you a clear roadmap for moving forward with AI.

In this episode, they talk about:

• How Sierra helps organizations and companies leverage AI to improve customer experiences
• Ways the Agent Development team addresses interoperability challenges across systems
• The concept of the “agent iceberg” and what it means for building stronger security
• Foundational AI knowledge every organization should understand before getting started
• Common goals and barriers companies face when adopting AI solutions
• How to measure AI success through cost savings, faster operations, and improved member satisfaction
• Why the best place to start with AI is the area of your company that requires the most manual time and effort to operate

A Little About Krishna:

Krishna Bharathala is an Agent Product Manager at Sierra. Prior to Sierra he was a two-time start-up founder and, before that, was a Product Manager on Google Ads. He holds an MBA from Stanford, and an MS & BS in Computer Science from the University of Pennsylvania.

A Little About Isaac:

Isaac Gateño is an Agent Engineer at Sierra. He is a hands-on technical leader with over ten years of experience building teams, working with cross-functional stakeholders, and managing complex projects at high-growth companies, including Forward Health, Plaid, and Palantir. He has a BS in computer science from Stanford.