Innovation and the Digital Enterprise
Building Great Teams by Leading with Kindness with Firasat Hussain
In this episode Patrick and Shelli talk with Firasat Hussain, the Chief Product and Technology Officer at SnapCare. Firasat shares his 25-year journey through various technology leadership roles at companies like Ticketmaster, Orbitz, and RR Donnelley, emphasizing the significance of thoughtful leadership and iterative innovation. He describes his transition to SnapCare, where he is leading the integration of new AI tools and modern tech stacks to transform healthcare staffing. The discussion delves into Firasat’s leadership philosophies, the importance of trust and influence over demands, and his commitment to growth and learning, both personally and professionally.
- (00:00) Welcome to Firasat Hussain, CPTO at SnapCare
- (01:23) From Accounting to Technology: Firasat's Early Career
- (04:32) Transition to Healthcare Tech: Joining SnapCare
- (05:26) The Role of Technology in Healthcare Staffing
- (07:11) Personal Insights: Leadership and Growth
- (12:03) The Importance of Travel and Broader Perspectives
- (14:41) SnapCare's Mission and Operations
- (20:13) Balancing Leadership in Work and Family Life
- (24:18) The Power of Trust and Kindness Over Demands
- (27:07) Building Trust Through Honest Conversations
- (30:05) The Importance of Active Listening
- (32:23) Establishing Priorities and Reducing Cognitive Overload
- (37:59) Reflecting on Personal and Professional Growth
- (41:50) Final Thoughts
Firasat Hussain is the Chief Product and Technology Officer at SnapCare, a technology-driven healthcare staffing firm. His 25+ year career has spanned varied industries and organizations at a range of stages, from established global tech firms to promising startups. He was Chief Technology Officer at arrivia, VP of Software Engineering at Ticketmaster, and VP of Enterprise Architecture at RR Donnelley. He spent 10 years growing and leading at Orbitz Worldwide, with six years as Director of Hotel Product Development. He launched his early career at Cysive and Oracle.
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