The Big Themes:
The power of trust: We’re trying to create a better experience – for our customers, our partners, and our employees. But navigating that trust is all-important.
Avoiding the creepy factor: Tech companies who are applying this technology have to be very careful of how they leverage it.
An actual video avatar: We understand that the computer’s not real – but if it comes in as a projected human, we respond to it in that way.
Virtual agents and the customer experience: A core element of platforms across the spectrum, virtual agents are here to stay.
The Big Quotes:
“When I sit on some of these briefings with technology companies that are demoing some of this new technology, it's staggering, it’s mind blowing.”
This episode was brought to you by BMC Software.
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Cloud Wars Live with Bob Evans