The Social-Engineer Podcast Ep. 254 - Human Element Series - The Origins of Empathy and How To Use It with Chris Voss
Today we are joined by Chris Voss. Mr. Voss is a former Lead FBI Negotiator and dynamic speaker who debunks the biggest myths of negotiation. Chris engages all groups with captivating stories, insights, and useful tips for business and everyday life. He has lectured on negotiation at business schools across the country and has been seen on ABC, CBS, CNN, and Fox News. Chris has also been featured in Forbes, Time, Fast Company, and Inc. Chris’s Keynotes are based on his book Never Split The Difference©.
[April 8, 2024]
00:00 - Intro
00:20 - Intro Links
- Social-Engineer.com - http://www.social-engineer.com/
- Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/
- Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/
- Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/
- Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb
- CLUTCH - http://www.pro-rock.com/
- innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/
02:26 - Chris Voss Intro
03:25 - Good Work If You Can Get It
04:51 - A Donkey, A Clown & A Hippopotamus
08:52 - Emotions Are Contagious
10:02 - Proof of Life
13:23 - Mirror, Mirror
17:21 - Negotiation is a Language
18:44 - Empathy, Not Advice
22:28 - Be Willing to be Wrong
29:46 - Slaughter at Harvard
33:17 - Empathy Isn't Agreement
36:51 - Validating Perspective
38:27 - It Starts with Practice
40:43 - Mentors
- Parents
41:39 - Book Recommendations
- Chip War - Chris Miller
- Never Split the Difference - Chris Voss
43:22 - Find Chris Voss online
- Website: blackswanltd.com
- Instagram: @thefbinegotiator
- Twitter: @fbinegotiator
- YouTube: @NegotiationMastery
44:23 - Guest Wrap Up & Outro