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Side Hustle School
#2915 - Q&A: “Best tools for managing a shared business inbox?”
Dec 24, 2024
Discover the best tools for co-managing a business email account among team members. Learn about options like HelpScout and HubSpot, which prioritize organization and communication. The discussion emphasizes how effective teamwork can enhance customer interactions. There’s also a focus on aligning strategies with business goals as the year wraps up, ensuring your team remains proactive in managing customer communications.
06:45
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Quick takeaways
- Choosing the right tools like Help Scout and Groove can significantly enhance team communication and management of shared business inboxes.
- Business owners should align their communication strategies with profit goals to support overall growth and effectiveness as they scale operations.
Deep dives
Co-Managing a Business Email Account
Managing a shared business inbox is essential for effective team communication, especially as businesses grow. A listener, Sarah, inquired about the best tools for co-managing an email account to ensure her floral shop team could access and respond to customer messages without confusion. Recommended tools include Help Scout, which offers features like note sharing and tagging for team coordination, and Groove, a simpler and more affordable alternative designed for shared inboxes. Google Workspace is also mentioned as a basic option for shared email access, but it may lack the more advanced collaborative features found in Help Scout and Groove.
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