What if there were tools available to everyone in our organizations that would answer our questions and guide us through complicated tasks exactly at our moment of need? What if we, as L&D pros, could intentionally design such tools to provide informal learning in the flow of work? We can! It's called a "digital coach" and it just might be a game changer. Join me and today's guest, Chris King, to talk about this concept, when it's best to use it, and how fancy (or not) it needs to be. You'll hear:

The most important purpose of L&D = enabling and changing behavior in the workplace
L&D's capability for formal and informal learning
A clear definition of the "digital coach"
The five moments of learning need
What to do in classroom training vs. informal approaches
The importance of methodology before technology
Starting to incorporate a digital coach into your work

Chris King is in his third decade in L&D, creating learning that actually improves performance and changes workplace behaviors. Recently, as the Executive Director of the 5 Moments of Need® Academy, he was responsible for spreading the word about digital coaches, workflow learning, and optimizing how organizations learn and perform. He is a project manager, a culture transformation architect, and an innovation catalyst for inspired learning solutions. His passion is optimizing how organizations learn and perform. He leverages his credentials as a 5 Moments of Need® Designer, Project Management Professional, Certified ScrumMaster, and a LEGO® SERIOUS PLAY® certified facilitator to modernize learning and get [stuff] done. Find and connect with Chris King here:

Find and connect with Jess Almlie here:

Additional Links from the Show:

Book: Electronic Performance Support Systems by Gloria Gery

15. What's a Digital Coach Anyway? with Chris King