#429: AI & the Workforce with Jon Darbyshire, SmartSuite

Today we’re going to talk about AI and the workforce, and how intelligent businesses embrace automation to empower citizen developers and others to work smarter.

To help me discuss this topic, I’d like to welcome Jon Darbyshire, CEO at SmartSuite.

RESOURCES

SmartSuite website: https://www.smartsuite.com

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SYNOPSIS

Workflow automation using AI has become increasingly important for businesses seeking to enhance operational efficiency. The accessibility of AI tools, such as chat GPT, has brought AI to the forefront in recent months. As a result, many businesses are now turning to AI to streamline their workflows and make more informed decisions.

One key issue that workflow automation can address is the reliance on multiple disconnected tools. Instead of using separate tools like Salesforce, HubSpot, Zendesk, and JIRA, businesses can consolidate their workflow automation needs into a single platform. This eliminates the need for manual data transfer and promotes a more seamless and integrated workflow.

Another pain point that workflow automation can alleviate is the need for efficiency in business operations. By incorporating AI into workflows, businesses can automate tasks and approvals, reducing the time and effort required for manual processes. For instance, AI can validate information before granting approvals, ensuring that all necessary criteria are met. This not only saves time but also minimizes the risk of human error.

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