The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054
Josh Schachter is the Founder and CEO of UpdateAI, the conversation intelligence tool built specifically for the customer success profession. He sits down with Alex to talk product management, the unorthodox genesis of UpdateAI, and, of course, artificial intelligence itself.
- 00:00 - Introduction
- 02:50 - Josh's background in product management
- 05:17 - Joining Idea Lab and finding inspiration
- 07:52 - How UpdateAI got its name
- 10:25 - A different perspective as a product manager
- 13:02 - Commercialization and expansion of a product
- 15:51 - The value of customer insights
- 18:24 - Snackable & actionable insights for different stakeholders
- 23:17 - The future of artificial intelligence in the industry
- 28:50 - Human interaction in digital
- 31:37 - Robots on the front line in technical support
- 34:27 - The power of Chat GPT as a CSM
- 37:04 - Future plans for UpdateAI
- 39:41 - Shoutouts
- Kristi Faltorusso
- Jon Johnson
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The Digital Customer Success Podcast is hosted by Alex Turkovic
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