Energize Your Online Business

44. How to Reject a Customer Request-Without Rejecting the Customer

May 28, 2024

24:59

However much autonomy you enjoy as a digital business owner, you’re still heavily dependent on one group of people: your customers. And every time a customer gives feedback on your product or service, it’s a valuable opportunity to build your relationship even further and revisit your existing offer.

But when you’ve poured your heart and soul into creating your offer, receiving feedback and additional requests can feel like a bitter pill to swallow at first. And so today’s episode is all about how to address customer requests gracefully, no matter what your knee-jerk response may be. Tune in to discover why taking a step back and evaluating requests objectively can reveal important insights into your customers’ behavior, preferences, and unmet needs.

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