Decoded by Threado AI Max Pete - Empathy and preparation are two keys that unlock great customer support
🤙🏻 About the Guest - Max has been a support leader at brands like SuperHi. With over 5 years of experience in support and community building, Max Pete is passionate about building communities that spark impactful change.
🤙🏻 About the Host - Sharath Kuruganty is the Head of the Community at @ThreadoHQ. Currently, he is building Community Champs, a tight-knit community of world-class community leaders.
🤙🏻 Timestamps
02:33: Max’s observations at SuperHi leading a creator community.
09:21: How did he empower the active members
12:33: Handling the conflict between selfless support and rewarding it
16:88: Balancing KPIs of the community
22:19: Moderation in community
30:00: The worst ways to do support
33:52: Transitioning between different community platforms
42:13: Supporting the community to adapt to a new platform
45:55: Outro to the podcast
🤙🏻 Where to find Max Pete - https://www.linkedin.com/in/maxpete
🤙🏻 Where to find Sharath - https://twitter.com/5harath?s=20