How Your Process Impacts Your Business' Ecosystem with Tamara Kemper

Do you know the secret to scaling profitably and effectively?

In reality, it’s not much of a secret. It’s just something that not a lot of companies prioritize: building a solid process and making sure it's documented.

It’s unfortunate, really, because creating well-documented processes is the one thing that I consistently see that makes a huge difference in growing lean, resilient companies.

It's not necessarily sexy but documented processes affect every area of your business ecosystem and make a big impact.

A rock-solid process allows you to deliver better service to your clients, onboard team members with ease, deliver projects and services more profitably, free up time for you and your team, and use software to automate tasks.

My guest today is one of my favorite fellow process geeks. Meet Tamara Kemper, the founder of The Process Mavens where she helps CEOs get back time and peace of mind through systematizing and documenting their business. As a former classroom teacher, she puts humans first when it comes to improving business processes and patiently guides her clients through a clear plan to make things work better.

Listen to the full episode to hear:

• How having solid processes make your business more profitable and effective
• Why your processes inform your software and team choices
• Why it’s so important to document your process
• And the giant return you get out of investing in your process

Learn more about Tamara Kemper:

• The Process Mavens
• Connect with Tamara on LinkedIn

Learn more about Susan:

•  Scalespark Dollars + Decisions Roundtable
• Twitter @ScaleSpark
• LinkedIn @thesusanboles

Grab the Calm Service Design + Delivery Swipe File here