How Daryl Davis, a black musician who was once told by a Ku Klux Klansman that he played piano "just like Jerry Lee Lewis," leveraged the encounter into a teachable moment that has led to more than 200 KKK members hanging up their robes for good.
Why racism was such an unfathomable concept when Daryl first experienced it as a 10-year-old Cub Scout.
How traveling around the world as a child with his diplomat father gave Daryl the tools he needed to sit down and relate to people vastly different from him.
Why Daryl considers a missed opportunity for dialogue to be a missed opportunity for conflict resolution.
The five values all humans have in common that Daryl uses to positively navigate (almost) any conversation.