In this episode, we dive into how AI agents are changing customer support (CX) and operations for DTC brands.
Dom Steil, CEO and Founder of StateSet, shares how his platform automates complex tasks like warranty replacements and subscription changes while keeping a personal touch.
He explains the difference between AI agents and chatbots, how to maintain data safety and security, and why brands in hyper-scaling mode should adopt this technology to handle increased ticket volume.
Topics discussed in this episode:
- How AI agents automate complex customer outcomes.
- What iCommerce (intelligent commerce) means for DTC.
- Why speed and 24/7 service builds customer trust.
- How AI agents save customers from subscription cancellation.
- What integration with DTC tech stacks looks like.
- How multi-language support works for international brands.
- What guardrails prevent AI from making errors or "hallucinating".
- Why hyper-scaling brands need AI to avoid scaling OPEX.
- What the future of AI-to-AI agent communication is.
- How to prepare operations for BFCM volume surge.
Links & Resources
Website: https://www.stateset.com/
LinkedIn: https://linkedin.com/in/domsteil
X/Twitter: https://x.com/domsteil
Get access to more free resources by visiting the show notes at https://tinyurl.com/55m5sdds
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