Business Problems Solved Podcast Feedback - What Does it Mean to You ?
Feedback is often seen as one of the main drivers for improvement, but the nature of that feedback can have a direct bearing on the continuation of the task and the satisfaction and motivation of the staff members involved. Lee explains the feedback ‘sandwich’, the relevant time and forum for feedback, your relationship with the person you are approaching and how you encourage development and learning by asking the right questions.
KEY TAKEAWAYS
- The definition of ‘feedback’ is ‘information about reactions to a product or person’s performance off a task which is used as a basis for improvement.’
- A constructive feedback method, the ‘sandwich’ is to offer a positive then an area that can be improved and then another positive.
- We need to give feedback at the right time and correct forum to offer maximum benefit to the target of the feedback.
- Feedback is down to your relationship with the person who you are trying to benefit.
- If your goal is to improve the person that is receiving the feedback, then your role is to keep them thinking, not offer your solutions to the situation.
BEST MOMENTS
‘As a leader of people or of change we are often tasked with giving feedback to build the capability of others.’
‘When we consider feedback, sometimes we take things personally. In the world of improvement we have these daily huddles, the daily standup. I think that there are different kinds of feedback in that situation that we need to consider.’
‘One of the key questions that you need to ask during the initial conversations is how would they like to receive the feedback that you’ve got?’
VALUABLE RESOURCES
Business Problems Solved Podcast
ABOUT THE HOST
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.
CONTACT METHOD
You can contact Lee Houghton on 07813342194