RM 172: Steering ERP Projects Back on Track with Chintan Sutaria

Today we're diving into a topic that keeps many executives awake at night—ERP implementations. More specifically, why so many of them fail and, perhaps more importantly, how to fix them midstream before they derail your operations.

Joining Mike Konrad is someone who knows this space inside and out—Chintan Sutaria. Sutaria grew up working in an EMS business from a young age, gaining firsthand experience in the unique challenges of our industry. His career path took him into the world of business process consulting at some of the largest Big 5 firms, and he has since worked with numerous EMS companies on a wide range of projects.

Many may recognize Sutaria as the founder and former CEO of CalcuQuote, a well-known supply chain management software company for the EMS industry. Recently, he founded, OpenJar, a consultancy dedicated to helping electronics manufacturers navigate complex business challenges—including ERP implementations.

We’ll discuss his new company as well as his recent blog post, "Why Your ERP Implementation Failed (and How to Fix It Midstream)", explore common pitfalls, and uncover strategies to steer your ERP project back on course.

Chapters:

00:00:00 Common Failures in ERP Implementations and How to Fix Them

00:02:20 Transitioning from Calcot to Open Jar 

00:04:07 Embracing Innovative Ideas with Open Jar Philosophy

00:07:47 Why Your ERP Implementation Failed and How to Fix It

00:08:06 The Challenges of SAP and ERP Implementations

00:10:00 The Importance of Second Opinions in ERP Implementations

00:12:05 Common Misconceptions in ERP Implementation 

00:13:57 Navigating the Learning Curve in New Systems

00:15:53 Key Criteria for Successful Project Implementation

00:17:42 Identifying Unique Strengths in EMS Companies 

00:19:39 Challenges in Change Management for EMS Software

00:21:47 Early Warning Signs of a Failing ERP System

00:23:34 Navigating ERP Implementation Challenges

00:25:40 Keeping Cool Under Pressure: A Guide to Effective Problem Solving

00:27:32 Importance of ERP Functionality Prioritization 

00:29:33 Navigating ERP Implementation Changes 

00:31:56 Balancing Efficiency with Employee Discomfort in ERP Systems

00:33:22 Importance of Structured Approach in Consulting 

00:35:29 Challenges in Software Implementation 

00:37:40 The Challenges of Implementing Systems in Small Businesses

00:39:47 Challenges of Scaling a Business with Automation

00:41:55 Essential Strategies for Successful ERP Implementation 

00:43:55 Insights with Serial Entrepreneur Chintan Sataria

00:45:56 Podcast Updates and Listener Engagement