S01E08 The Honor People's Voices Episode

The importance of candor in organizations

How we do candor matters

The culture of candor matters - sometimes labeled a non-team player if point out mistakes

Safety as it relates to communication styles - direct/indirect

Our own relationship to threat and how it relates to psychological safety

Two people can be on the same team, and one can feel safe and another not

The company needs people to feel psychological safe

How we receive candor matters

The stories we create about our sense of safety, versus the reality of our safety

Our personal agency when it comes to being safe at work

Rules of engagement for our candor for both the giver and receiver

Scaffolding to our candor - meeting people where they are

Balance candor with empathy

Having the conflict about the issues, NOT the people

Bridge the connection and the work together

Not just what we do, but how we do it

Is how we treat each other more important than what we do?

Seeing our employees as not just rational beings, but emotional beings as well

It's not about balance, but counterbalance. Yes/And rather than Either/Or

Do our ideas about our company belong to us or our company?

Interplay between voice and silence within an organization

Silence as a sign of psychological safety - hearing people think in silence, space between contributions shows listening

Having a seat at the table doesn't mean having a voice

Collective intelligence - equal time of speaking is one of the factors

Increasing psychological safety also increases collective intelligence

Psychological safety as an outcome, there is no formula

Honoring people's voices without forcing their voices