The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving
476: Handling client's difficult questions (Strategy Skills classics)
Aug 21, 2024
Discover effective strategies for tackling tough client questions during executive workshops. The importance of a strong consultant mindset is discussed, along with practical examples that showcase adaptability and communication skills. Explore how critical thinking and problem-solving techniques like brainstorming can turn challenges into opportunities. Learn the crucial skills needed to confidently engage with clients, even when immediate answers are not available.
15:10
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- A consultant's mindset towards challenges significantly influences their ability to engage effectively with difficult questions from clients.
- Developing skills like brainstorming and articulating thoughts allows consultants to navigate unexpected challenges and provide valuable insights.
Deep dives
Philosophy of Consulting Value
Understanding one's philosophy regarding value and self-worth in consulting is crucial for handling challenging questions during executive workshops. If a consultant believes that they should never be publicly challenged, they may become defensive when faced with inquiries, interpreting them as a threat to their expertise. Conversely, those who view challenges as opportunities for engagement with clients are more likely to respond effectively to difficult questions. This fundamental belief influences how consultants approach their interactions and whether they can adaptively address client concerns.
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
