193. The Culture of Innovation vs The Work of Innovation w/ Lee Jelenic

How do you operationalize innovation? One way is to build innovation into the company culture by incentivizing ideas.  
In this episode, I interview Lee Jelenic , Chief Innovation Officer at United Wholesale Mortgage , about living out the six pillars of his company by committing to continual improvement and preserving the human touch. 
Lee and I talked about:
- How positive client experience helps to cut through the noise
- Why “client” signifies a longer-term relationship than “customer”
- What guiding philosophy led to growth from 2K to 8K team members
- How the value of innovation is expressed throughout the company
- Where humans and tech should intersect 
Check out these resources we mentioned:
- Lee Jelenic on LinkedIn 
- UWM.com 
- FindAMortgageBroker.com 
- Mat Ishbia on LinkedIn 
- Mark Fields on LinkedIn 
- Jim Farley on LinkedIn 
- Delta Airlines 
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