The Customer Experience Podcast 193. The Culture of Innovation vs The Work of Innovation w/ Lee Jelenic
Apr 6, 2022
45:40
How do you operationalize innovation? One way is to build innovation into the company culture by incentivizing ideas.
In this episode, I interview Lee Jelenic , Chief Innovation Officer at United Wholesale Mortgage , about living out the six pillars of his company by committing to continual improvement and preserving the human touch.
Lee and I talked about:
- How positive client experience helps to cut through the noise
- Why “client” signifies a longer-term relationship than “customer”
- What guiding philosophy led to growth from 2K to 8K team members
- How the value of innovation is expressed throughout the company
- Where humans and tech should intersect
Check out these resources we mentioned:
- Lee Jelenic on LinkedIn
- UWM.com
- FindAMortgageBroker.com
- Mat Ishbia on LinkedIn
- Mark Fields on LinkedIn
- Jim Farley on LinkedIn
- Delta Airlines
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts,Spotify , Google Play or Google Podcasts , and find more episodes on our blog.
In this episode, I interview Lee Jelenic , Chief Innovation Officer at United Wholesale Mortgage , about living out the six pillars of his company by committing to continual improvement and preserving the human touch.
Lee and I talked about:
- How positive client experience helps to cut through the noise
- Why “client” signifies a longer-term relationship than “customer”
- What guiding philosophy led to growth from 2K to 8K team members
- How the value of innovation is expressed throughout the company
- Where humans and tech should intersect
Check out these resources we mentioned:
- Lee Jelenic on LinkedIn
- UWM.com
- FindAMortgageBroker.com
- Mat Ishbia on LinkedIn
- Mark Fields on LinkedIn
- Jim Farley on LinkedIn
- Delta Airlines
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts,Spotify , Google Play or Google Podcasts , and find more episodes on our blog.