Product Talk CPO Rising Series: PointClickCare Fmr CPO on Solving Healthcare Staffing Shortages with AI and Technology
Oct 21, 2025
B.J. Boyle, former Chief Product Officer at PointClickCare, brings extensive experience in senior care technology. In this chat, he explores the potential of AI and automation to tackle healthcare staffing shortages. B.J. emphasizes the shift from mere record-keeping to actionable intelligence in healthcare systems. He also shares insights on evolving product leadership, hiring for empathy, and balancing innovation with market demands. Driven by a passion for improving senior care, B.J. paints a hopeful picture of empowered healthcare professionals.
AI Snips
Chapters
Books
Transcript
Episode notes
Product Leadership Needs Data And AI
- Product leaders must absorb diverse inputs and use technology to focus on the most important work.
- Embracing AI and data helps prioritize amid competitive and market pressures.
Hire For Curiosity And Fieldwork
- Hire curious people who can learn markets and pair them with subject experts to fill domain gaps.
- Send PMs into the field; prioritize customer contact over purely remote research methods.
Center On Delivering Customer Value
- Product-centered companies focus on delivering and selling on value, not just the product org's existence.
- Product teams must understand sales and implementation trade-offs to deliver promised value.
