Designing Workforces for Agentic AI: What HR Must Do Next (Todd Raphael)

What actually changes when AI agents become part of your workforce — and which human skills still matter most?

In this episode, host Andreas Welsch talks with HR and talent-intelligence veteran Todd Raphael about the practical realities of bringing agentic AI into organizations. They move beyond proofs-of-concept to ask the tough questions: How do agents fit into daily workflows, what invisible human contributions should you protect, and how should HR and IT collaborate to redesign roles, org charts, and the employee lifecycle?

Listen for concrete thinking and strategic framing, including:

• The hidden value humans bring: Why many critical contributions (trusted relationships, customer touchpoints, institutional memory) don’t appear on job descriptions — and what that means when you automate tasks.
• Rethinking structure and advancement: How flatter org models and new measures of impact (knowledge, networks, influence) may change who gets promoted and how leadership is defined.
• HR’s seat at the table: Why HR is uniquely positioned to plan holistically for hire-to-retire changes, from skills-based hiring to internal marketplaces, reskilling, and retention when agents handle more tasks.

You’ll also hear examples and practical prompts for leaders: identify the intangible work that must remain human, map tasks vs. relationships before automating, and start workforce planning that considers people and agents together.

If you’re an HR leader, people manager, or technology decision-maker trying to turn agent hype into durable business outcomes, this episode gives you a playbook to start redesigning work the right way.

Tune in now to learn how to protect human advantage and build an effective human+agent workforce.

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Disclaimer: Views are the participants’ own and do not represent those of any participant’s past, present, or future employers. Participation in this event is independent of any potential business relationship (past, present, or future) between the participants or between their employers.

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