How much thought do you give to the actual appearance & design of your business? Do you take time to research retail design and figure out how the apparel should hang, look, cost, interact with customers, etc. Your bathrooms, are they there for necessity or to create an experience? Yes...taking a piss in the gym is an experience. It's either gross AF or surprising clean, fresh and impressive. Bottom line: much of what you offer is a commodity...what can you do to make yourself stand out compared to your competitors?