The Cloudcast Building AI Models for IT Operations
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Nov 20, 2024 Discover how AI models are transforming IT operations by simplifying troubleshooting and incident response. Sunil Mallya discusses the challenges teams face with numerous tools and data sources. Learn about the emerging director-actor-agent AI frameworks that mimic human problem-solving. The conversation highlights how automation can lead to faster incident resolution and improved efficiency. Explore the innovative ways AI unlocks information and aids in training within enterprise environments.
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Built From Personal Pain In Ops
- Sunil founded Flip after long experience running high-scale services at AWS and facing painful production incidents.
- He built Flip to automate root cause analysis so teams get answers before they fully wake up to an alert.
AI Reasoning Enables Cross-Source Stitching
- Large enterprises suffer tool sprawl with many telemetry sources that must be stitched into one story.
- Advances in AI reasoning (since ~2019–20) make automated stitching and cross-data correlation feasible.
Always Surface Evidence For AI Findings
- Ground AI conclusions in evidence to build trust with engineers before automating actions.
- Provide the reasoning and traces so teams can validate suggested RCAs instead of blindly accepting them.