TechCrunch Startup News Ex-Meta engineer raises $14M for Lace AI, a revenue generation software startup
Apr 28, 2025
Boris Valkov, an ex-engineer from Meta, shares his leap into entrepreneurship with Lace AI, a startup dedicated to enhancing customer service through artificial intelligence. He reflects on his experiences growing up in a family grocery business and his insights from studying over 100 companies. The discussion reveals how Lace AI's innovative software aims to boost call conversion rates in the home services sector, backed by significant funding. Exciting growth and workforce expansion are on the horizon!
AI Snips
Chapters
Transcript
Episode notes
AI's New Frontier in Applications
- AI is unlocking new capabilities especially in the application layer of software stacks.
- This realization led Volkov to found Lace AI after working on PyTorch at Meta.
Volkov's Customer Service Roots
- Boris Volkov's journey started as a boy in his family grocery store, where he learned the value of telephone customer service.
- This early experience inspired him to combine AI with customer service to help businesses increase revenue.
Maximizing Call Conversions
- Many home service sales begin with calls to call centers, which are critical conversion points.
- Lace AI improves sales conversions by monitoring 100% of calls using AI, which is more comprehensive than comparable tools.